Returns & Cancellations

Return Policy

You may return your Hydriva product within 14 days of delivery for a full refund, provided the item meets our return conditions below. We want you to love your mug — if you don’t, we’ll take it back.

• Item is unused and in its original condition
• Original packaging is intact
• Proof of purchase is included
• Item is free from damage caused by misuse

How to Return

1. Contact our support team with your order number and reason for return.
2. We’ll send you a return confirmation and shipping instructions within 1 business day.
3. Pack the item securely and ship it back using the provided instructions.
4. Once received and inspected, your refund will be processed within 3–5 business days.

Cancellations

If your order has already been dispatched, it cannot be cancelled — but you may return it once received under our standard return policy above.

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.

Damaged or Defective Items

If your Hydriva mug arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.